Support

We respond to every email within 48 hours.

Common questions

How do I cancel my subscription?
On iOS, open the iOS Settings app → tap your name at the top → Subscriptions → Kosher Sports by ASH → Cancel Subscription. On Android and the web, open the app → Profile → Account → Turn Off Auto-Renewal. Your access continues through the end of the current billing period and then reverts to the free plan.

How do I restore my purchase on a new iPhone?
Open the app, sign in, then go to Profile and tap "Restore Purchases" near the bottom. As long as you sign in with the same Apple ID that made the original purchase, your subscription will reactivate automatically.

Why don't I see push notifications?
On first launch the app asks for notification permission. If you tapped "Don't Allow," open Settings → Kosher Sports by ASH → Notifications and enable them. Then return to the app, open Profile → Notifications, and toggle the categories you want.

How do I reset my password?
From the sign-in screen tap "Forgot password?" and enter the email address you signed up with. We will email you a reset link that expires in one hour.

How do I delete my account?
Open the app → Profile → Account → Delete Account. Your account, all favorites, all subscriptions, and all data are wiped immediately. This cannot be undone.

The scores look wrong — what should I do?
We pull live scores from public sports data feeds. Occasionally a feed lags or returns incorrect data. Pull-to-refresh is intentionally disabled, so close and re-open the app to force a refresh. If the issue persists, email us with the date, league, and matchup and we will investigate.

Is the app kosher-content only?
Yes. No gambling content, no betting odds, no advertising of any kind, no external links to third-party sites. The app is built specifically for the Jewish community and works behind kosher content filters.

I'm using a kosher content filter and parts of the app aren't loading.
The app loads its scores and news from a single domain (kosher-sports.vercel.app). If your filter blocks third-party domains by default, the app will still work because it does not depend on external CDNs, ad networks, or analytics. If you experience a specific issue, email us with details.

Subscription billing questions

Subscription billing on iOS is handled by Apple. Refund and billing-history questions for iOS subscriptions go through Apple at reportaproblem.apple.com. We can help with anything related to your account access, content, or app behavior — just email us.

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Mailing address (for CAN-SPAM compliance):
Akiva Ackerman / ASH
136 Donahue Ave, Inwood NY 11096